No, we will not (remote) access your computer or VPS to make any changes, for multiple reasons.
1) to prevent allegations of theft or corruption of system or files
2) protection of private information
3) direct access between two computers is open in both directions, and we don’t want to expose our systems and content either.
We provide an extensive range of guides and troubleshooting tips and tricks.
We expect our users to have a good fundamental knowledge of the MT4 platform, firewall and antivirus installations / permissions, whereby able to carry out changes required to setup and use the systems.
Should you not poses that level of experience, it is your responsibility to either gain experience or find somebody who can carry out the required changes for you in accordance with our instructions.